Santasquad

1. Acceptance of Terms

By creating an account and using SantaSquad ("the Service"), you agree to be bound by these Terms and Conditions ("Terms"). These Terms constitute a legal agreement between you and FireHouse Labs Pty Ltd ("Company", "we", "us", or "our"). If you do not agree to these Terms, you may not use the Service.

2. Description of Service

SantaSquad Core is a Software-as-a-Service (SaaS) platform designed for managing Santa delivery events and tracking Santa locations during Christmas runs for fire brigades and similar organizations.

3. User Accounts and Registration

To use the Service, you must:

Provide accurate, current, and complete information during registration
Maintain the security of your account credentials
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized use of your account

4. Email Communications and Marketing

By registering for the Service, you agree to receive email communications from us, including:

Service-related notifications and updates
Christmas campaign announcements and re-engagement emails
New feature announcements and platform updates
Educational emails to help you get started with the platform

You may unsubscribe from marketing emails at any time using the unsubscribe link in any email. Service-related emails are necessary for the operation of your account and cannot be disabled.

5. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable laws
Interfere with or disrupt the Service or servers connected to the Service
Attempt to gain unauthorized access to any part of the Service
Upload or transmit malicious code, viruses, or other harmful content
Use the Service to spam, harass, or send unsolicited communications

6. Payment and Subscriptions

Use of the Service may require payment of fees. All fees are non-refundable unless otherwise stated. Payment processing is handled by Stripe, and you agree to Stripe's terms of service.

7. Data and Privacy

Your privacy is important to us. Our collection and use of your information is governed by our Privacy Policy. We do not share your data with third parties except as described in our Privacy Policy.

8. Intellectual Property

The Service and its original content, features, and functionality are owned by FireHouse Labs Pty Ltd and are protected by copyright, trademark, and other intellectual property laws.

9. Limitation of Liability

To the maximum extent permitted by law, FireHouse Labs Pty Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service.

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may suspend or discontinue the Service with reasonable notice.

11. Termination

We may terminate or suspend your account immediately if you breach these Terms. You may terminate your account at any time by contacting us.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes via email or through the Service. Continued use after changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms are governed by the laws of Victoria, Australia, without regard to conflict of law principles.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

FireHouse Labs Pty Ltd

Email: support@firehouselabs.com.au